Who we are

Richard Garrett, Director


Richard, Director the Observatory, is based in Boston, Massachusetts.

Previously, Richard was Vice-President and Principal Analyst at Eduventures, Inc., a Boston-based research and consulting firm specializing in higher education. Richard led Eduventures Online Higher Education Learning Collaborative (OHE-LC), a membership program for universities and colleges seeking to grow their online enrollment and enhance their operations. Richard also headed up a wide range of online strategy consulting engagements with universities and colleges across the United States.  

Richard has more than 18 years' experience researching higher education trends worldwide, particularly online learning, non-traditional students, internationalization, and commercial activity. Richard has published a wide-range of reports on these topics, including Eduventures flagship Online Higher Education Market Updates and E-Learning: Where are we now? (a book commissioned by the OECD).

Prior to joining Eduventures in 2005, Richard was Deputy Director of the Observatory on Borderless Higher Education in the United Kingdom. The Observatory, co-founded by Richard in 2001, tracks global developments in higher education concerning new technology, cross-border delivery and nontraditional schools. The Observatory is now part of i-graduate and Tribal Group. Richard has also worked as a researcher in the School of Education at the University of Surrey and at the Quality Assurance Agency for Higher Education, both in the United Kingdom.

Richard earned both a BA and an MA from King’s College, University of London, as well as a Post-Graduate Certificate of Education from the University of Cambridge.


Rachael Merola, Senior Researcher

Rachael is Senior Researcher at the Observatory, and is based in NY. She brings over eight years of experience in higher education as an administrator, researcher, and consultant. As an administrator, she led international communications at the Barcelona Graduate School of Economics and strategic partnerships at Ewha University in Seoul, Korea. She has researched and consulted on topics in transnational education at i-graduate and the Observatory on Borderless Higher Education.
She holds a B.Sc in Psychology from Tufts University an Ed.M in International Education Policy from Harvard University.